PRIVACY POLICY
Last updated: 2nd October 2026
The Truest You, operated by Bridget Murphy, respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what personal information The Truest You may collect, why it is collected, how it is used and stored, when it may be shared, and the choices you have regarding your information.
1. Who this Privacy Policy applies to
This Privacy Policy applies to personal information collected by The Truest You through:
thetruestyou.com.au
enquiry and contact forms
Acuity Scheduling booking and intake forms
wellbeing coaching services
email communication
payments and bookings
interactions with The Truest You through its website and related services.
Where a student is under 18, this Privacy Policy also applies to information collected about the student and their parent or guardian in connection with student wellbeing coaching.
2. What personal information we collect
Depending on how you interact with The Truest You, we may collect information such as:
your name and preferred name
age and date of birth where relevant
contact details, including email address and phone number
information provided through enquiry, booking and intake forms
information relevant to your wellbeing coaching sessions
information about your goals, circumstances, experiences and areas where you would like support
information provided by a parent or guardian in relation to student coaching
emergency contact details where relevant to student coaching
appointment and attendance information
payment and transaction information
correspondence between you and The Truest You
information contained in coaching records or private session notes
information you voluntarily provide during your interactions with The Truest You.
Some information you choose to provide may be sensitive information, including information relating to health or other personal circumstances.
You are not required to provide information that is not reasonably necessary for the service. However, if you choose not to provide information that is necessary to provide the service safely and appropriately, The Truest You may not be able to provide the service.
3. How we collect your information
We may collect personal information:
directly from you when you contact The Truest You
when you make an appointment
when you complete an intake or consent form
during wellbeing coaching sessions
through email correspondence
when you make a payment
when you otherwise voluntarily provide information to us.
For student wellbeing coaching, some information may also be provided by a parent or guardian.
4. Why we collect and use your information
We collect and use personal information for purposes including:
responding to enquiries
arranging and managing appointments
providing wellbeing coaching services
understanding your circumstances and goals
preparing for and conducting coaching sessions
maintaining appropriate coaching records
communicating with you about your appointments or service
processing payments
managing cancellations, rescheduling and other appointment matters
maintaining appropriate safety and safeguarding processes
meeting legal or regulatory obligations
responding to complaints or concerns
improving the administration and operation of The Truest You.
We will not use your personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by law or you have provided appropriate consent.
5. Sensitive information
Wellbeing coaching may involve information that is sensitive or personal in nature.
Where sensitive information is collected, The Truest You will handle that information in accordance with applicable privacy laws and will generally seek your consent where required.
You should only provide information that is relevant to your participation in wellbeing coaching and that you are comfortable sharing.
The Truest You does not require you to disclose more personal or sensitive information than is reasonably necessary to provide the service safely and appropriately.
6. Student information
For students under 18, The Truest You collects information necessary to provide student wellbeing coaching and to establish appropriate parent/guardian consent and emergency contact arrangements.
The student is the focus of the coaching relationship.
Information shared by a student during coaching will generally be treated as private, subject to the limits of confidentiality described in the Terms & Conditions, including circumstances involving safety, safeguarding or legal obligations.
Parent/guardian communication will generally be limited to administrative matters, including bookings, payments and other practical arrangements.
Information about a student's progress, session content or matters discussed in coaching will not ordinarily be provided to a parent or guardian without appropriate discussion with the student and, where appropriate, the student's consent, subject to circumstances where information must be shared for safety, safeguarding or legal reasons.
7. Who we may share information with
The Truest You may disclose personal information where reasonably necessary to provide the service or operate the business, including to service providers used for:
appointment scheduling and client management
payment processing
website hosting and operation
business email and communication
technology and administrative support.
The Truest You does not sell your personal information.
Personal information may also be disclosed where required or authorised by law, or where disclosure is necessary to address a serious safety, safeguarding or emergency concern.
Where a third-party provider processes personal information on behalf of The Truest You, that information may be handled by the provider in accordance with its own privacy practices and terms.
8. Third-party services
The Truest You currently uses third-party services including:
Squarespace for website hosting and website functionality
Acuity Scheduling for appointment bookings, intake forms and client information
Stripe for payment processing
Gmail/Google for business email and communication.
These providers may process or store information in Australia or overseas, depending on their systems and operations.
The Truest You does not control the privacy practices of these third-party providers. You should refer to their respective privacy policies for further information about how they handle personal information.
9. Website cookies and analytics
The Truest You website may use cookies and similar technologies as part of the normal operation of the website.
Squarespace may also use cookies, analytics and related technologies to operate, secure and understand use of the website.
The specific cookies and technologies used may change as website functionality changes.
You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features operate.
10. How we store and protect your information
The Truest You takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through systems used by The Truest You, including Acuity Scheduling, Squarespace, Stripe and Google/Gmail.
Access to private coaching records and session notes is restricted to Bridget Murphy, except where access is required by an authorised service provider or otherwise permitted or required by law.
While reasonable steps are taken to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.
11. How long we keep information
The Truest You retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving disputes and meeting legal, accounting or other obligations.
When personal information is no longer reasonably required, it will be securely deleted or destroyed where practicable.
Some information may need to be retained for longer where required by law or where reasonably necessary to protect legal rights or meet other obligations.
12. Accessing and correcting your information
You may request access to personal information The Truest You holds about you and ask for information that is inaccurate, incomplete or out of date to be corrected.
Requests can be made using the contact details below.
The Truest You may need to verify your identity before providing access to personal information.
In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, you will generally be provided with an explanation.
13. Privacy concerns and complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact:
Bridget Murphy
The Truest You
Phone: 0448 904 184
Email: bridget@thetruestyou.com.au
The Truest You will take reasonable steps to understand and address your concern.
If you are not satisfied with the response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. Marketing and promotional communication
The Truest You does not currently operate an email newsletter.
If The Truest You introduces marketing, promotional emails or newsletters in the future, you will be given an appropriate opportunity to consent to receiving those communications.
Marketing consent will be separate from consent required to receive wellbeing coaching services.
You may withdraw marketing consent at any time.
15. Children and young people
Student wellbeing coaching is designed for secondary-school students and may involve clients under 18.
Where a client is under 18, appropriate parent/guardian consent will be obtained before coaching commences, subject to applicable legal requirements.
The Truest You takes the privacy, safety and wellbeing of young people seriously and maintains appropriate boundaries around student information and communication.
16. Links to other websites
The The Truest You website may contain links to external websites or resources.
Once you leave the The Truest You website, those external websites are governed by their own privacy policies and practices.
The Truest You is not responsible for the privacy practices or content of external websites.
17. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the business, technology, services used or applicable privacy requirements.
The current version will be published on the The Truest You website with the date of the latest update.
18. Contact
If you have any questions about this Privacy Policy or how The Truest You handles personal information, please contact:
Bridget Murphy
The Truest You
0448 904 184
bridget@thetruestyou.com.au
thetruestyou.com.au